Resume

Work Experience

2025 - Present

Delivered exceptional guest experiences by engaging customers with a “friends first” approach and using the AEO Selling Model to identify needs and recommend products.
Promoted brand loyalty by educating guests on Aerie products, suggesting personalized solutions, and enrolling customers in the AEO loyalty program.
Adapted quickly to multiple store zones including Salesfloor, Cash & Wrap, Fitting Room, and Stockroom to support team operations.
Resolved guest concerns with creativity and professionalism while adhering to company policies.
Collaborated with team members to achieve sales goals, maintain brand standards, and create a positive shopping environment.

2024 - Present

Served as the first point of contact, greeting students, families, and visitors with professionalism and a welcoming attitude.
Managed front desk operations including answering phones, responding to inquiries, scheduling classes, and processing payments.
Supported daily studio operations by maintaining accurate records, organizing student registrations, and assisting with recital/event coordination.
Provided excellent customer service by addressing questions, resolving concerns, and ensuring a positive experience for all studio guests.
Collaborated with instructors and staff to maintain a smooth, organized, and professional environment.

2022 - Present

Northampton Area High School, Northampton, PA

Anticipated Graduation Date: June 2026